Terms & Conditions

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Valley Mobile Details seeks to provide the best complete mobile auto detailing, ceramic coating, and paint correction experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our services.

By scheduling any service with Valley Mobile Details, you hereby agree to all terms listed in this document.

Cancellation & Rescheduling Policy

We take a 15% non-refundable deposit to secure all appointments prior to service. This deposit will always transfer over to a rescheduled appointment. If for any reason, the customer needs to cancel or reschedule, they should let us know in an appropriate time frame, and we will gladly transfer their deposit over to another appointment time. This deposit is deducted from the total cost of the service upon taking payment. If, for whatever reason, the customer does not pay the 15% deposit prior to service, it will be charged upon arrival before starting the requested service. 15% of the total amount due will be charged to any customer that chooses to cancel within 24 hours of service, if they have not already paid prior to service.

We reserve the right to request payment in full if a client has canceled multiple times, as a condition for their rescheduling. We reserve the right to refuse service to clients if scheduling or payment terms are not respected. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the client know of alternative arrangements upon notification.

We reserve the right to alter a booking or move a booking in accordance with weather conditions, poor health of staff, and/or equipment failure without penalty to the company, but wherever possible will let the client know of alternative arrangements upon notification.

Vehicle Terms

Please remove all personal belongings, money, and other significant items from your vehicle prior to any type of service. Valley Mobile Details will not move larger sized personal belongings for safety & liability concerns. If our technicians have to wait longer than 15 minutes for a customer to move personal belongings, we reserve the right to charge for the lost time at our discretion. The same applies to customers that are late for their appointments.

You must remove large amounts of trash and other debris from your vehicle prior to having it serviced. If excessive trash is present in the vehicle, we have the right to charge a $40 Trash Removal Fee (TRF) at our discretion.

If areas such as the center armrest storage or glove compartment are not cleared of belongings, we will not be able to clean them due to the client’s private personal belongings, always wanting to protect personal property.

We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but cannot promise your total satisfaction. Due to child safety, we will not uninstall or install car seats under any circumstances.

We reserve the right to charge each vehicle according to its condition, and the duration of time we believe service will take. As a client booking with our company, you acknowledge that our prices are variable depending upon the inspection of your vehicle. We will always point out any additional charges (if necessary) before beginning work. You will not be met by any surprise fees after service is completed.

Additional fees will be applied to all jobs that involve pet hair, staining, odors, hazardous material such as mold or waste matter, etc.

Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will always try our best using professional-grade equipment and chemicals. Please be aware that some upholstery, seatbelts, and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We will consult you on what can and cannot be done in regard to your vehicle’s interior.

Odors cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist.

When it comes to windows, we do our best, but due to variables such as temperature, windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause, this is simply the nature of how window cleaning chemicals work.

We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised. If during pre-inspection the headliner is too fragile to work on, we will not attempt to damage it further with cleaning.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clear coat.

Exterior black or gray textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color, if that is a service you have previously discussed.

Any wax, sealant, or coating not properly cared for will not last its intended durability length. We always recommend safe hand washing.

On-Site Service Terms

One main key gesture that is required of you is to point us to a power and water supply that we can have access to use to fulfill the services requested, as well as handing us the keys to your vehicle for accessibility purposes. We will not perform any service if you cannot provide us with the required resources. We will require payment to be made in full on the same day, after the service is completed.

For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance. We try to pay attention to our surroundings but don’t want you to get hurt by tripping over hoses, cords, and other hazards. We are not liable, if an accident does occur by ignoring this policy.

We expect all clients to properly communicate the condition of their vehicle before our technicians arrive. If upon arrival, our technicians have reason to believe the client hid conditions such as urine, feces, semen, mold, mildew, and other hazardous substances, Valley Mobile Details reserves the right to request partial payment at our discretion without completion of the job. This is to ensure a safe work environment and keep our technicians from being taken advantage of.

Photo / Video Rights

When scheduling services with Valley Mobile Details, you give us the right to post photos and videos of your vehicle before, during, and after the service is performed. Our company has a fairly large social media presence online, so your vehicle may find its way onto the internet. We will not identify our clients by name without their permission beforehand. We will also not include license plates or home addresses without client’s permission beforehand. If you have any concerns related to our use of media, please let us know prior to service and we will happily accommodate.

If you do not agree to our photo/video terms above, please print and sign this.

I declare that I, ________________________________________(first and last name), do not authorize Valley Mobile Details to use photos or videos of my vehicle for marketing purposes. I acknowledge that these materials may be used as internal training materials.

DATE:

SIGNATURE:

Service Guarantee

If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

Clients must report any potential mistakes made by Valley Mobile Details at the time of the post-inspection or within 24 hours of a job being completed. Failure to report past 24 hours of completed work does not guarantee any correction. We will, however, do our best to understand your needs and serve you appropriately. Redos and corrections will not be made after any unauthorized cleaning or repairs.

Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 15% of the total value of your service.

Only services included in your order and additional services authorized by Valley Mobile Details are covered under our service guarantee. Any services not authorized by Valley Mobile Details are at the client’s own risk.

Payment Terms

Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Valley Mobile Details.

The client who books the service is responsible for a verbal or written agreement on the pre-inspection and post-inspection of their vehicle, RV, marine, or aircraft. Failure to do so will forfeit the right to a refund.

Once the post-inspection with the vehicle owner has been made in-person, we will only then ask for payment of the remaining balance for the service. Once the invoice for our service has been paid for, this indicates that the customer is satisfied with the service requested and forfeits the right to a refund.

Any claims for damage or unsatisfactory work must be filed within 24 hours of the completion of the service by emailing (valleymobiledetails@gmail.com) with clear and level photographs attached.

Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redoes or any additional work will be performed outside of the original package or estimate.

Some issues may require services beyond those you ordered. Refusing the services recommended by client service or your on-site technician may invalidate the service guarantee.

Service Contract

Once a service is booked with a time and date for arrival as well as paying the 15% non-refundable deposit, this allows Valley Mobile Details permission to arrive and to be on your property during the scheduled timeframe by the client to complete the service requested.

When signing the service contract agreement upon arrival, the client or a legal adult who is present, on the client's behalf can and must sign the contract, when given authority from the client themselves. This indicates that you agree to the service contract and the terms and conditions found on our website.

If the adult present is signing on behalf of the client, they themselves should make clear whether they have the authority to sign or not. If the service contract cannot be signed by either the client or a legal adult on their behalf, Valley Mobile Details can refuse service for the scheduled day and reschedule at Valley Mobile Details discretion.

Pre-Existing Damage

Valley Mobile Details is not responsible for loss or damage to vehicles or articles left in vehicles in cases of fire, theft, accident, or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation, or delivery of our products.

It is simply impossible to determine when damage has occurred to a vehicle. Some things may show the hidden damage after the cleaning. Valley Mobile Details does their best to document the pre-existing damage but under no circumstances will we be held responsible for damages including but not limited to hail, rock chips, backing into a garbage can, etc.

Valley Mobile Details and its contractors cannot be held responsible for any damage to your vehicle while in our care. This includes damaging the vehicle further due to pre-existing damage that the client (you) has not made known beforehand. If something does get damaged while providing our service for your vehicle, we will only advise you of the incident. Valley Mobile Details forfeits any refund in regard to damaging the vehicle further without any pre-existing damage made known beforehand.

Valley Mobile Details is not responsible for the condition of the surfaces of the vehicle prior to any services rendered. Any existing scratches, cracks, or other damage will be visible through a coating or paint protection, and such surface damage or imperfections may damage the protection applied and cause the protection to fail prematurely. We reserve the right to refuse any work or vehicle for any reason.

Legal Fees, Disputes, and Terms of Payment

This is not an expectation contract, and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and/or vehicle upon receipt. Clients shall identify to Valley Mobile Details in writing any dispute concerning an invoice within 24 hours of the time and date of the invoice. If disputes are not identified in writing within the 24-hour timeframe the client has accepted the job and the invoice. Clients must contact Valley Mobile Details of any and all work in dispute, accompanied by a written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.

The client agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery is considered past due and the client is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum.

Vehicle Inspection/Condition

Valley Mobile Details will complete a pre-inspection with the client before beginning any work on the vehicle. At this time, our technicians will notify the client of any concerns they may have. The client is responsible at this moment to explain to the technician what they desire out of the detail.

Valley Mobile Details will complete a post-inspection with the client before requesting the remainder of the invoice. If, for whatever reason, the client is not present or cannot make it, this forfeits any and all refunds if the service was unsatisfactory.

Changes/Corrections/Errors

We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability, and update information at any time without prior notice.

Estimates

Estimates are good faith estimates and are based on the current information Valley Mobile Details has at the time the estimates are given. Estimates given are good for 7 days and are subject to change.

It is the client’s responsibility to read our Terms & Conditions available on our website prior to contacting Valley Mobile Details to perform any services.

By reading this document of terms and conditions, you, the client, acknowledge you agree to them in full.

Thank you for taking the time to read through our terms & conditions. 

Valley Mobile Details aims to provide the best service possible while protecting all parties and ensuring a safe & fun work environment for our valuable employees.

We look forward to serving you!

Valley Mobile Details LLC

971-444-3412

valleymobiledetails@gmail.com

Updated 01 January 2025